Last Updated: [2026-7-8]
This Privacy Policy describes how ORIENS HOLDING LIMITED, a Hong Kong company (“ORIENS,” “we,” “us,” or “our”) handles personal information that we collect through our digital properties, including our website (www.orienszone.com) and mobile application (collectively, the “Service”), and other activities as described in this Privacy Policy.
At ORIENS, we care deeply about privacy. We strive to be transparent about our privacy practices, including how we treat your personal information. This Privacy Policy explains how we collect, use, share, and otherwise process the personal information of users in connection with our Service.
Please read this Privacy Policy before accessing or using our Service. By continuing to use our Service, you acknowledge and agree to the practices described in this Privacy Policy.
1. What Information We Collect
In the course of providing and improving our Service, we collect your personal information for the purposes described in this Privacy Policy. The types of information we collect include:
Information that you provide
Account and Profile: We collect your mobile phone number, email address, user identification number, and profile preferences. If you log in via third-party services (e.g., Facebook or Google), we may collect your profile photo and associated credentials.
Purchases: We collect data related to your orders (transaction ID, history), payment information (billing address, payment card details), shipping address, and recipient contact information.
Customer Support Activity: We collect your communication history (text, images, video, audio) when you interact with our customer service team or virtual assistants.
User-Generated Content: Content you provide, such as product reviews, ratings, and images or text provided to customize products.
Promotion and Event Participation: Information you provide when participating in contests, surveys, or sweepstakes.
Information from third-party sources
To the extent permitted by applicable laws, we may collect your personal information from:
Data Providers: For identity verification and fraud prevention.
Marketing Partners: Attribution information, ad engagement metrics, and audience data.
Payment Processors: Transaction verification and billing details.
Logistics Providers: Package tracking, delivery status, and address verification.
Information collected automatically
Device Data: Device model, operating system, unique advertising identifiers, and language settings.
Service Usage: Browsing history, search queries, items added to cart, and interaction with our communications (e.g., email open rates).
Cookies and Similar Technologies: Information stored on your device to ensure site functionality, personalize your experience, and provide interest-based advertising.
2. How and Why We Use Your Information
We use the personal information collected to develop, improve, and provide our Service, including:
Account Maintenance: Enabling security features and verifying account identity.
Order Fulfillment: Receiving/processing orders, delivering products, and managing returns/refunds.
Optimization: Analyzing performance metrics, fixing errors, and improving business operations.
Personalization: Recommending features and products based on your browsing and purchase history.
Marketing & Interest-based Advertising: Showing you content and listings that align with your interests, in accordance with applicable laws.
Security & Compliance: Preventing fraud, unauthorized access, and responding to legal requests or obligations.
3. How We Share Your Information
ORIENS does not “sell” your personal information in the traditional sense. We share information with the following parties:
Affiliates: Entities within the ORIENS group that provide organizational, technical, and compliance support.
Service Providers: Third parties that assist with hosting, IT, customer support, and marketing.
Payment Processors: To complete transactions and process refunds.
Advertising Partners: For analytics and interest-based advertising purposes.
Merchandise Partners: To fulfill orders and address customer queries related to specific products.
Legal Authorities: To comply with legal processes, subpoenas, or to protect our rights, property, and safety.
4. Your Rights and Choices
We provide you with control over your personal information. Depending on your jurisdiction, you may have the right to:
Access, Delete, and Correct: Manage your personal information through your account settings.
Opt-Out of Marketing: Use the “Notifications” menu or the unsubscribe link in our emails and text messages to opt out.
Cookie Management: Adjust your browser settings to reject cookies (please note that some services may not function properly if cookies are disabled).
5. Children’s Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected such information, we will take immediate steps to delete it.
6. Data Security and Retention
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or destruction. We follow industry standards, including PCI-DSS for payment security. We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.
7. International Data Transfers
As a global shopping destination, ORIENS may engage service providers located in jurisdictions with different data protection laws. When transferring your information, we implement appropriate measures to ensure your data remains protected.
8. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Material changes will be communicated by updating the date of this Policy or providing notice as required by law.
9. Contact Us
If you have any questions or concerns regarding our privacy practices, please contact us:
ORIENS HOLDING LIMITED
Registered Address: RM 518, 5/F 143 WAI YIP ST, KWUN TONG, HONG KONG
Email: [[email protected]]
This Privacy Policy describes how ORIENS HOLDING LIMITED, a Hong Kong company (“ORIENS,” “we,” “us,” or “our”) handles personal information that we collect through our digital properties, including our website (www.orienszone.com) and mobile application (collectively, the “Service”), and other activities as described in this Privacy Policy.
At ORIENS, we care deeply about privacy. We strive to be transparent about our privacy practices, including how we treat your personal information. This Privacy Policy explains how we collect, use, share, and otherwise process the personal information of users in connection with our Service.
Please read this Privacy Policy before accessing or using our Service. By continuing to use our Service, you acknowledge and agree to the practices described in this Privacy Policy.
1. What Information We Collect
In the course of providing and improving our Service, we collect your personal information for the purposes described in this Privacy Policy. The types of information we collect include:
Information that you provide
Account and Profile: We collect your mobile phone number, email address, user identification number, and profile preferences. If you log in via third-party services (e.g., Facebook or Google), we may collect your profile photo and associated credentials.
Purchases: We collect data related to your orders (transaction ID, history), payment information (billing address, payment card details), shipping address, and recipient contact information.
Customer Support Activity: We collect your communication history (text, images, video, audio) when you interact with our customer service team or virtual assistants.
User-Generated Content: Content you provide, such as product reviews, ratings, and images or text provided to customize products.
Promotion and Event Participation: Information you provide when participating in contests, surveys, or sweepstakes.
Information from third-party sources
To the extent permitted by applicable laws, we may collect your personal information from:
Data Providers: For identity verification and fraud prevention.
Marketing Partners: Attribution information, ad engagement metrics, and audience data.
Payment Processors: Transaction verification and billing details.
Logistics Providers: Package tracking, delivery status, and address verification.
Information collected automatically
Device Data: Device model, operating system, unique advertising identifiers, and language settings.
Service Usage: Browsing history, search queries, items added to cart, and interaction with our communications (e.g., email open rates).
Cookies and Similar Technologies: Information stored on your device to ensure site functionality, personalize your experience, and provide interest-based advertising.
2. How and Why We Use Your Information
We use the personal information collected to develop, improve, and provide our Service, including:
Account Maintenance: Enabling security features and verifying account identity.
Order Fulfillment: Receiving/processing orders, delivering products, and managing returns/refunds.
Optimization: Analyzing performance metrics, fixing errors, and improving business operations.
Personalization: Recommending features and products based on your browsing and purchase history.
Marketing & Interest-based Advertising: Showing you content and listings that align with your interests, in accordance with applicable laws.
Security & Compliance: Preventing fraud, unauthorized access, and responding to legal requests or obligations.
3. How We Share Your Information
ORIENS does not “sell” your personal information in the traditional sense. We share information with the following parties:
Affiliates: Entities within the ORIENS group that provide organizational, technical, and compliance support.
Service Providers: Third parties that assist with hosting, IT, customer support, and marketing.
Payment Processors: To complete transactions and process refunds.
Advertising Partners: For analytics and interest-based advertising purposes.
Merchandise Partners: To fulfill orders and address customer queries related to specific products.
Legal Authorities: To comply with legal processes, subpoenas, or to protect our rights, property, and safety.
4. Your Rights and Choices
We provide you with control over your personal information. Depending on your jurisdiction, you may have the right to:
Access, Delete, and Correct: Manage your personal information through your account settings.
Opt-Out of Marketing: Use the “Notifications” menu or the unsubscribe link in our emails and text messages to opt out.
Cookie Management: Adjust your browser settings to reject cookies (please note that some services may not function properly if cookies are disabled).
5. Children’s Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected such information, we will take immediate steps to delete it.
6. Data Security and Retention
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or destruction. We follow industry standards, including PCI-DSS for payment security. We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.
7. International Data Transfers
As a global shopping destination, ORIENS may engage service providers located in jurisdictions with different data protection laws. When transferring your information, we implement appropriate measures to ensure your data remains protected.
8. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Material changes will be communicated by updating the date of this Policy or providing notice as required by law.
9. Contact Us
If you have any questions or concerns regarding our privacy practices, please contact us:
ORIENS HOLDING LIMITED
Registered Address: RM 518, 5/F 143 WAI YIP ST, KWUN TONG, HONG KONG
Email: [[email protected]]
English 
繁體中文